Refund policy

Return & Refund Policy

 

We want you to love your LÉVOA routine. If something isn't right, we're here to help.

 

Returns: You may request a return within 14 days of receiving your order. To be eligible, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, opened or used skincare products cannot be returned unless they arrived damaged or defective.

 

Damaged, defective, or wrong items: Please email us at hello@levoa.co within 48 hours of delivery with your order number and a photo of the issue. We will arrange a free replacement or full refund.

 

How to start a return: Email hello@levoa.co with your order number and reason. We'll send return instructions. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

 

Refunds: Once your return is received and inspected, we'll notify you and process your refund to the original payment method within 5-10 business days.

 

Non-returnable items: Opened or used products, gift cards, and final sale items.

 

Questions? Contact us any time at hello@levoa.co.